Help with my system · powered by Sparky
Help with your existing solar system
Look up an inverter or battery error code, check your output against WA benchmarks, find the warranty line, or see whether it's time to upgrade.
Free · No account needed · Fixes first
- Independent
- Transparent flat fees
- You choose when to share your details
- WA-only
- Installers in the WattMate network
The evidence table
Where the answers come from
- Fault codes
Extracted from manufacturers' own manuals.
- Performance
Benchmarked against WA seasonal solar data for your system size.
- Warranty
The manufacturer warranty contacts we hold on file.
- Repairs
Your installer first, then the manufacturer's warranty line.
Fix it
Error codes, troubleshooting and warranty lines
Most faults are an isolator, a WiFi drop or a known error code. Start here before you call anyone.
Look up an inverter or battery error code
Select your brand to see its documented fault & error codes — sourced from the manufacturer's install manual, not generic guesses.
Browse error codes by brand
- Acetech
- AERL
- Afore New Energy Technology Shanghai
- Alpha ESS
- Altenergy Power System
- Ambrion
- Ampaura
- Atmoce
- Bluetti
- Bsl Battery
- BYD
- CALB
- Cesc
- Chint Power
- Deye
- Discover Energy
- Dyness
- Each Energy Technology Suzhou
- Eaton Power Quality Shanghai
- Ecactus
- Ecoflow
- ELAI
- Energizer
- Enphase
- Felicity ESS
- FoxESS
- Fronius
- GoodWe
- Green Ess
- Greengaroo
- Growatt
- Grundfos Holding A S
- Gsl Energy
- Hiconics Eco Energy Drive Technology
- hinen
- Hopetrek Innovations
- Hoymiles
- HYXi POWER
- iStore
- Jeeseng
- Jiangsu Koyoe Energy Technology
- Jiangsu Weiheng Intelligent Technology
- KIJO
- Koyoe
- Kstar
- LG Energy Solution (existing systems only)
- Mango Power
- Mg Energy
- Micromall
- Midea
- Morningstar
- Must
- Must Energy Guangdong Technology
- Myenergi
- Nahui
- Neovolt
- Ningbo Sunways Technologies
- Noark Electrics Shanghai
- OLiPower
- Potisedge
- Pylontech
- Pytes
- Qingdao Nahui Energy Technology
- RCT Power
- Redback Technologies
- Redx
- Renoz Energy
- Risen Energy
- Roypow
- SAJ
- Shenzhen Atess Power Technology
- Shenzhen Enjoy Technology
- Shenzhen Hnergy
- Shenzhen Sinexcel Isuna Energy Technology
- SMA
- Sofar
- SolarEdge
- SolaX Power
- Solis
- Solis Storage
- Solplanet
- Star Charge
- Studer Innotec
- Sungrow
- Sunsynk
- Sunvolt
- Swatten
- Tbb Power
- Tempo
- TNK
- Victron Energy
- Wiselyhousepower
- Wuxi Solinteg Power
- Xian Golden Stone Electric Technology
- Yinergy Digital Power Technology
- Zenaji
Troubleshooting guide
Answer a few questions to narrow down your issue
Step 1 of 5
Is your inverter showing any lights or display?
Longer step-by-step guides live in the guide to safely restarting an inverter and the rest of the Learning Hub.
WiFi and monitoring
WiFi setup & monitoring connection
Connect your solar system to WiFi and open up monitoring. Pick your brand below for step-by-step guides.
What you'll need
- WiFi network name and password
- Smartphone or tablet
- Fronius Solar.web app
Setup steps
- 1Press the menu button on inverter display
- 2Navigate to Settings > WiFi
- 3Select 'Setup WiFi'
- 4Choose your home WiFi network from the list
- 5Enter WiFi password using on-screen keyboard
- 6Confirm connection - LED should turn green
- 7Download Solar.web app and create account
- 8Add inverter using serial number
Common issues
- If network doesn't appear, check WiFi signal strength
- Inverter must be within router range (typically 10-15m)
- 2.4GHz network required - 5GHz not supported
- Special characters in password may cause issues
What you'll need
- WiFi credentials
- SetApp mobile app
- Inverter installer password (if required)
Setup steps
- 1Download SetApp from app store
- 2Turn on Bluetooth and WiFi on phone
- 3Open SetApp and select 'Commission Inverter'
- 4App will connect via Bluetooth
- 5Follow prompts to enter WiFi details
- 6App will configure inverter automatically
- 7Access monitoring at monitoring.solaredge.com
- 8Register using inverter serial number
Common issues
- Enable Bluetooth on phone before starting
- Stand within 2m of inverter during setup
- WiFi password is case-sensitive
- May need installer code from original installer
What you'll need
- Envoy gateway access
- WiFi details
- Enphase Enlighten app
- Installer toolkit app (optional)
Setup steps
- 1Locate Envoy gateway (usually near switchboard)
- 2Press WiFi button on Envoy or use Installer app
- 3Connect phone to Envoy's temporary WiFi network
- 4Open browser and go to 192.168.127.1
- 5Enter Envoy serial number as password
- 6Select home WiFi and enter password
- 7Envoy will restart and connect
- 8Access monitoring via Enlighten app or enlighten.enphaseenergy.com
Common issues
- Envoy must have internet connection to report data
- Green LED means cloud connection is active
- Amber LED means local network only
- May need to temporarily disable phone data
What you'll need
- FusionSolar app
- WiFi credentials
- Inverter WiFi dongle (if separate)
Setup steps
- 1Download FusionSolar app
- 2Power on inverter and wait for startup
- 3Press and hold WiFi button for 3 seconds
- 4Connect phone to inverter's WiFi (FusionSolar-xxx)
- 5Open app and select 'Connect to Inverter'
- 6Choose home WiFi network
- 7Enter password and confirm
- 8Inverter will connect and be visible in app
Common issues
- WiFi dongle may need to be purchased separately
- Inverter WiFi password is often on unit label
- App requires location permissions
- FusionSolar cloud may need VPN in some regions
Common WiFi & monitoring issues
Inverter can't find my WiFi network
- 1Check router is broadcasting 2.4GHz network (5GHz not supported by most inverters)
- 2Move router closer or add WiFi extender
- 3Disable WiFi network hiding in router settings
- 4Restart router and try again
Connected but not reporting data
- 1Verify internet connection is working
- 2Check inverter has cloud connection (LED indicator)
- 3Ensure monitoring service is activated
- 4May take 15-30 minutes for first data to appear
Lost connection after a power outage
- 1Inverter should auto-reconnect - wait 10 minutes
- 2Power cycle inverter if not reconnecting
- 3Check if WiFi password or network changed
- 4May need to repeat WiFi setup process
Monitoring app shows offline
- 1Verify inverter has power and is running
- 2Check WiFi LED on inverter - should be solid/green
- 3Restart router and inverter
- 4Check monitoring service status on provider website
Warranty and support status
Enter your installation date to see typical warranty coverage, and pick your brand to get the manufacturer's real claim contact. Estimates only — confirm with the manufacturer.
Important disclaimer
WattMate doesn't handle warranty claims or warranty work. This tool gives an estimated warranty status only. Always confirm coverage directly with the manufacturer and check your original warranty documents.
Manufacturer warranty contacts
Manufacturer contact directory
Direct contact details for major solar equipment manufacturers in Australia
Before contacting: have your equipment serial numbers, installation date, and original warranty documents ready. Most manufacturers ask for these before they can help.
Inverters
Austria
Phone support
1300 376 648
Mon-Fri 8:30am-5:00pm AEST
Email support
pv-sales-australia@fronius.com
Call for technical support. Serial number required for warranty claims.
USA/Israel
Phone support
1800 SOLAREDGE (1800 765 273)
24/7 Technical Support
Email support
support.au@solaredge.com
Warranty portal
https://monitoring.solaredge.comOnline monitoring portal for system diagnostics. Excellent support resources.
USA
Phone support
1800 706 798
Mon-Fri 8:00am-6:00pm AEST
Email support
support-anz@enphaseenergy.com
Warranty portal
https://enlighten.enphaseenergy.comMicroinverter systems. Check Enlighten app for microinverter status.
China
Phone support
1300 588 421
Mon-Fri 9:00am-5:00pm AEST
Email support
au.solar.support@huawei.com
Warranty portal
https://support.fusionsolar.huawei.comFusionSolar app required for monitoring. VPN may be needed.
China
Phone support
1300 786 476
Mon-Fri 8:30am-5:30pm AEST
Email support
service.au@sungrowpower.com
Warranty portal
https://portalau.isolarcloud.comiSolarCloud portal for monitoring. Popular hybrid inverter brand.
China
Phone support
1300 766 682
Mon-Fri 9:00am-5:00pm AEST
Email support
service.au@goodwe.com
Warranty portal
https://www.semsportal.comSEMS monitoring portal. Good for hybrid and battery systems.
Solar panels
China
Phone support
1300 730 480
Mon-Fri 9:00am-5:00pm AEST
Email support
au.service@trinasolar.com
Warranty portal
https://warranty.trinasolar.comLeading global panel manufacturer. 25-year performance warranty typical.
China
Phone support
Via Australian distributors
Contact via distributor
Email support
service@jasolar.com
Contact your installer or Australian distributor for warranty support.
China
Phone support
+61 2 8084 5770
Mon-Fri 9:00am-5:00pm AEST
Email support
service.au@jinkosolar.com
Warranty portal
https://warranty.jinkosolar.comWorld's largest panel manufacturer. Check warranty terms carefully.
Canada
Phone support
+61 2 8488 7150
Mon-Fri 9:00am-5:00pm AEST
Email support
auservice@canadiansolar.com
Warranty portal
https://warranty-registration.canadiansolar.comStrong warranty support. Popular Tier 1 brand in Australia.
China
Phone support
+61 2 8294 7905
Mon-Fri 9:00am-5:00pm AEST
Email support
auservice@longi.com
Warranty portal
https://warranty.longi.comLeading monocrystalline panel manufacturer. Hi-MO series popular.
Battery storage
USA
Phone support
1800 64 6952
24/7 via app
Email support
Via Tesla app
Warranty portal
https://www.tesla.com/myteslaSupport primarily through Tesla app. Certified installers for service.
South Korea
Phone support
1300 542 542
Mon-Fri 9:00am-5:00pm AEST
Email support
lg.australia@lge.com
Warranty portal
https://www.lg.com/au/business/solar-batteries/warrantyContact via inverter manufacturer or installer. 10-year warranty standard.
China
Phone support
Via authorised installers
Via installer
Email support
service@byd.com
Service through authorised installers. Popular with SMA and Fronius.
Germany
Phone support
1300 111 085
Mon-Fri 9:00am-5:00pm AEST
Email support
service@sonnenbatterie.com.au
Warranty portal
https://my.sonnengroup.comPremium battery with excellent support. 10-year warranty standard.
China
Phone support
1300 786 476
Mon-Fri 8:30am-5:30pm AEST
Email support
service.au@sungrowpower.com
Warranty portal
https://portalau.isolarcloud.comIntegrated with Sungrow hybrid inverters. Good local support.
Can't find your equipment manufacturer?
Check your original installation paperwork or the labels on your inverter and panels first. If the manufacturer has shut down or you can't reach them, we can help you find replacement options.
Health check
Is your system producing what it should?
Compare your system's output with what a system its size should make in WA, and keep on top of the maintenance that holds output up.
Solar performance check
Tell us about your solar system to check how it's performing.
Maintenance reminders
Never miss maintenance again
Get free email reminders for every solar maintenance task. We'll help you keep your system running at peak output.
Maintenance schedule
Recommended cadences for a typical WA system — regular maintenance keeps it performing at its best.
WiFi connection check
lowDUE SOONEnsure monitoring system is connected and updating
System performance check
highReview monitoring data and compare to expected production
Inverter health check
highVerify inverter display, check for error messages
Visual inspection
mediumCheck for visible damage, corrosion, or loose connections
Panel cleaning
mediumClean solar panels to remove dust, bird droppings, and debris
Professional inspection
highFull inspection by a licensed electrician or your installer
Maintenance tips
Clean panels in the morning or evening
Avoid cleaning during peak sun hours to prevent thermal shock and stay safe
Use soft brushes and plain water
Harsh chemicals or abrasive materials can damage panel coatings and reduce efficiency
Never climb on roof without proper safety equipment
Ask your installer about panel cleaning if you're uncomfortable working at heights
Monitor production regularly
Sudden drops in production often indicate issues that need attention
Upgrade or replace
See what adding to or replacing your system would do
If the system is near the end of its life, or you're thinking about a battery, the free energy audit report sizes a new system for your actual bills and shows what a replacement would do. Your first results need no details; your details only reach installers if you ask for the full report.
Common questions
My inverter is showing an error code. What does it mean?
Pick your brand in the error code lookup, or browse the codes for your brand below. Each code shows the meaning, the likely cause and what the manufacturer's manual says an owner can do, taken from that manual.
Who do I call when my solar system stops working?
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. WattMate doesn't do repairs or site visits.
Is it worth repairing an old system, or should I replace it?
It depends on the system's age, what the fault is and what you use. The free energy audit report sizes a new system for your actual bills and shows whether keeping, adding to or replacing what you have makes sense.
How this works
Straight about what's free and what we don't do
Free
Error code lookup, troubleshooting, WiFi setup help, performance analysis, maintenance reminders, warranty status and manufacturer contacts. No account, no catch.
Your installer and the manufacturer
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware.
Never
WattMate doesn't handle warranty claims, repairs or site visits itself. We tell you where you stand and put you in front of the right people.
Try the free fixes first
Most faults are an isolator, a WiFi drop or a known error code. Start with the lookup and guides above.
Then call the people who are responsible for it
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware.
Find the manufacturer's warranty lineIf it's near the end of its life, see what replacing it would do
A free energy audit report sizes a new system for your actual bills and shows what a replacement would do. Your first results need no details; your details only reach installers if you ask for the full report.
Get your free energy audit report
Or talk to us directly, Mon to Fri, business hours (AWST):
Need parts or want to upgrade?