What to do if something goes wrong with your solar system. Follow these steps to stay safe.
Stay away from damaged equipment and avoid contact with water near electrical components
Switch off the solar system at the inverter and main switchboard if safe to do so
Call 000 if in immediate danger. Otherwise, contact your installer or Western Power (13 10 87)
Take photos if safe to do so and note the time and circumstances of the incident
Run diagnostics and report faults
Phone support Mon–Fri 8am–6pm, or submit a ticket
Troubleshooting guides for common inverter errors
Many emergencies can be prevented with proper maintenance and awareness:
Annual professional inspections can identify potential issues before they become emergencies.
Secure loose items around your solar system before severe weather events.
Regular monitoring can help detect performance issues that might indicate problems.
