HYXi POWER battery error code Battery pack communication lost
HYXi POWER uses code Battery pack communication lost in more than one product range, and it doesn't always mean the same thing. Check which range your battery belongs to below.
WattMate is not affiliated with HYXi POWER. This page summarises HYXi POWER's own published documentation; your installer and HYXi POWER are the authority on your system. WattMate doesn't repair systems or make site visits.
As documented for High Voltage Battery
- Meaning
- Communication with one of the battery packs is lost.
- Likely cause
- Loose connections or damaged cables.
- What the manual says to do
- Check connections and contact Hyxi after-sales staff.
- Manufacturer's severity
- Critical
HYXi POWER's documentation says this one needs your installer.
Extracted from HYXi POWER's published manual. Check it against the manual for your model. Open the source document
As documented for High Voltage Battery
- Meaning
- Lost communication with battery pack.
- Likely cause
- Connection issue with BDU and pack.
- What the manual says to do
- High voltage relay disconnection. Check connections and contact support if issue continues.
- Manufacturer's severity
- Warning
HYXi POWER's documentation says this one needs your installer.
Extracted from HYXi POWER's published manual. Check it against the manual for your model. Open the source document
When to call your installer or the warranty line
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.
If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.
- HYXi POWER warranty phone
- +61290995862
- HYXi POWER warranty email
- AU.support@hyxipower.com
- HYXi POWER service network
- Open the manufacturer's service page