hinen error code Error 402
hinen uses code Error 402 in more than one product range, and it doesn't always mean the same thing. Check which range your equipment belongs to below.
WattMate is not affiliated with hinen. This page summarises hinen's own published documentation; your installer and hinen are the authority on your system. WattMate doesn't repair systems or make site visits.
As documented for H12000
- Meaning
- PV Isolation Low
- Likely cause
- Poor grounding or connection of PV panels.
- What the manual says to do
- Check PV grounding and restart inverter. If error persists, contact manufacturer.
- Manufacturer's severity
- Critical
hinen's documentation says this one needs your installer.
Extracted from hinen's published manual. Check it against the manual for your model. Open the source document
As documented for Na
- Meaning
- PV isolation low
- Likely cause
- Faulty PV panel grounding
- What the manual says to do
- Check PV panel grounding.
- Manufacturer's severity
- Critical
hinen's documentation says this one needs your installer.
Extracted from hinen's published manual. Check it against the manual for your model. Open the source document
When to call your installer or the warranty line
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.
If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.
- hinen warranty phone
- +61272581272
- hinen warranty email
- service@hinen.com.au
- hinen service network
- Open the manufacturer's service page