Growatt battery error code COM_FAIL_OK
WattMate is not affiliated with Growatt. This page summarises Growatt's own published documentation; your installer and Growatt are the authority on your system. WattMate doesn't repair systems or make site visits.
What it means
- Meaning
- Communication with BM failed
- Likely cause
- Communication loss between the Control Module and the Battery Module
- What the manual says to do
- Check whether the communication cable is securely connected.
- Manufacturer's severity
- Warning
Extracted from Growatt's published manual. Check it against the manual for your model. Open the source document
When to call your installer or the warranty line
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.
If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.
- Growatt warranty phone
- 1800476928
- Growatt warranty email
- australia@growatt.com
- Growatt service network
- Open the manufacturer's service page