BYD manuals

Manuals for BYD inverters and batteries, grouped by product range. Match the model on your equipment's label before you follow one.

WattMate is not affiliated with BYD. This page summarises BYD's own published documentation; your installer and BYD are the authority on your system. WattMate doesn't repair systems or make site visits.

Inverters

Owner manual: Power-Box SH
Hosted on shop.krannich-solar.com. Covers Power-Box SH3.7K-AU (AS4777-2 2020), Power-Box SH3K-AU (AS4777-2 2020), Power-Box SH4.6K-AU (AS4777-2 2020), Power-Box SH5K-AU (AS4777-2 2020), Power-Box SH6K-AU (AS4777-2 2020).
Installation manual: Power-Box SH
Hosted on shop.krannich-solar.com. Covers Power-Box SH3.7K-AU (AS4777-2 2020), Power-Box SH3K-AU (AS4777-2 2020), Power-Box SH4.6K-AU (AS4777-2 2020), Power-Box SH5K-AU (AS4777-2 2020), Power-Box SH6K-AU (AS4777-2 2020).

Batteries

Owner manual: Battery-Box
Hosted on bydbatterybox.com. Covers LV Flex.
Owner manual: BATTERY-BOX HVB, HVM, HVM+, HVS
Hosted on bydbatterybox.com. Covers HVB 11.8, HVB 14.8, HVB 17.8, HVB 20.7, HVB 23.7, HVB 26.7 and 19 more.
Owner manual: HVE
Hosted on invertersupply.com. Covers HVE 10.7, HVE 12.8-1, HVE 12.8-2, HVE 15.0, HVE 17.1-1, HVE 17.1-2 and 6 more.

Look up a BYD error code

When to call your installer or the warranty line

Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.

If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.

BYD warranty phone: +61 2 8005 6688
BYD warranty email: service@alpspower.com.au
BYD service network: Open the manufacturer's service page