Solplanet inverter error code 38
Solplanet uses code 38 in more than one product range, and it doesn't always mean the same thing. Check which range your inverter belongs to below.
WattMate is not affiliated with Solplanet. This page summarises Solplanet's own published documentation; your installer and Solplanet are the authority on your system. WattMate doesn't repair systems or make site visits.
As documented for Asw H T2 T3
- Meaning
- Earth Fault Alarm
- Likely cause
- Ground fault detected in the system
- What the manual says to do
- Disconnect the inverter from the grid and the PV array and reconnect it after LED turns off. If this fault persists, contact service.
- Manufacturer's severity
- Critical
Solplanet's documentation says this one needs your installer.
Extracted from Solplanet's published manual. Check it against the manual for your model. Open the source document
As documented for Asw H T2 T3 O
- Meaning
- Earth Fault Alarm
- Likely cause
- An earth fault has been detected in the system.
- What the manual says to do
- Check the grounding connection; consult with a professional if necessary.
- Manufacturer's severity
- Critical
Solplanet's documentation says this one needs your installer.
Extracted from Solplanet's published manual. Check it against the manual for your model. Open the source document
As documented for Asw S A
- Meaning
- Earth Fault Alarm
- Likely cause
- Insulation resistance to ground is lower than 1 MOhm.
- What the manual says to do
- Check the PV array's insulation to ground and make sure that the insulation resistance to ground is greater than 1 MOhm. Conduct a visual inspection of all PV cables and modules. If the fault occurs often, contact service.
- Manufacturer's severity
- Critical
Solplanet's documentation says this one needs your installer.
Extracted from Solplanet's published manual. Check it against the manual for your model. Open the source document
As documented for Asw45 60k Lt G3
- Meaning
- Isolation fault
- Likely cause
- Check the PV array's insulation to ground and ensure that the insulation resistance to ground is greater than 1 MOhm. Otherwise, conduct a visual inspection of all PV cables and modules. Ensure the grounding connection of the inverter is reliable. If this fault occurs often, contact Solplanet service.
- What the manual says to do
- Check and maintain proper insulation resistance and grounding of the PV array.
- Manufacturer's severity
- Critical
Solplanet's documentation says this one needs your installer.
Extracted from Solplanet's published manual. Check it against the manual for your model. Open the source document
As documented for Asw H S2
- Meaning
- Earth Fault Alarm
- Likely cause
- The insulation resistance of the PV array is below 1 MOhm.
- What the manual says to do
- Check the PV array’s insulation to ground and ensure that the insulation resistance to ground is greater than 1 MOhm. Contact service if the fault occurs often.
- Manufacturer's severity
- Critical
Solplanet's documentation says this one needs your installer.
Extracted from Solplanet's published manual. Check it against the manual for your model. Open the source document
As documented for Asw Lt G2 A
- Meaning
- Earth Fault Alarm
- Likely cause
- Insulation resistance of the PV array is less than 1 MOhm
- What the manual says to do
- Check the PV array's insulation to ground and ensure the insulation resistance to ground is greater than 1 MOhm. Make a visual inspection of all PV cables and modules. If the fault occurs often, contact service.
- Manufacturer's severity
- Critical
Solplanet's documentation says this one needs your installer.
Extracted from Solplanet's published manual. Check it against the manual for your model. Open the source document
As documented for Asw Sh
- Meaning
- Earth Fault Alarm
- Likely cause
- Insulation resistance to ground is less than 1 MOhm.
- What the manual says to do
- Check all PV cables and modules for damage, ensure grounding connection is reliable.
- Manufacturer's severity
- Warning
Solplanet's documentation says this one needs your installer.
Extracted from Solplanet's published manual. Check it against the manual for your model. Open the source document
When to call your installer or the warranty line
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.
If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.
- Solplanet service network
- Open the manufacturer's service page