Sofar inverter error code ID004
Sofar uses code ID004 in more than one product range, and it doesn't always mean the same thing. Check which range your inverter belongs to below.
WattMate is not affiliated with Sofar. This page summarises Sofar's own published documentation; your installer and Sofar are the authority on your system. WattMate doesn't repair systems or make site visits.
As documented for Hyd
- Meaning
- The mains frequency is too low
- Likely cause
- The grid frequency has dropped below acceptable limits.
- What the manual says to do
- Monitor the situation. If the issue persists, contact your installer.
- Manufacturer's severity
- Warning
Sofar's documentation says this one needs your installer.
Extracted from Sofar's published manual. Check it against the manual for your model. Open the source document
As documented for Nan
- Meaning
- Grid UFP
- Likely cause
- The grid frequency is too low
- What the manual says to do
- Contact your utility provider to resolve low grid frequency issues.
- Manufacturer's severity
- Warning
Sofar's documentation says this one needs your installer.
Extracted from Sofar's published manual. Check it against the manual for your model. Open the source document
As documented for Sofar 25 50ktlx G3
- Meaning
- The grid frequency is too low
- Likely cause
- Could be a temporary issue or require inspection of utility.
- What the manual says to do
- Contact the local utility provider for assistance.
- Manufacturer's severity
- Warning
Sofar's documentation says this one needs your installer.
Extracted from Sofar's published manual. Check it against the manual for your model. Open the source document
When to call your installer or the warranty line
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.
If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.
We don't have a warranty line on file for Sofar yet. See the manufacturer contacts we do hold, or ask your installer.