Redback Technologies error codes
Redback Technologies error code 12.4
Redback Technologies uses code 12.4 in more than one product range, and it doesn't always mean the same thing. Check which range your equipment belongs to below.
WattMate is not affiliated with Redback Technologies. This page summarises Redback Technologies's own published documentation; your installer and Redback Technologies are the authority on your system. WattMate doesn't repair systems or make site visits.
As documented for Red R1
- Meaning
- Earth fault alarm
- Likely cause
- Continuous ground fault detected
- What the manual says to do
- Contact your installer immediately as the fault indicates a significant safety risk
- Manufacturer's severity
- Critical
Redback Technologies's documentation says this one needs your installer.
Extracted from Redback Technologies's published manual. Check it against the manual for your model. Open the source document
As documented for Sh
- Meaning
- Earth fault alarm
- Likely cause
- Ground fault has been detected in the system.
- What the manual says to do
- Contact your installer as soon as possible.
- Manufacturer's severity
- Warning
Redback Technologies's documentation says this one needs your installer.
Extracted from Redback Technologies's published manual. Check it against the manual for your model. Open the source document
When to call your installer or the warranty line
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.
If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.
- Redback Technologies warranty phone
- 1300 240 182
- Redback Technologies warranty email
- support@redbacktech.com