Potisedge battery error code R11 E11
Potisedge uses code R11 E11 in more than one product range, and it doesn't always mean the same thing. Check which range your battery belongs to below.
WattMate is not affiliated with Potisedge. This page summarises Potisedge's own published documentation; your installer and Potisedge are the authority on your system. WattMate doesn't repair systems or make site visits.
As documented for Mint
- Meaning
- High MOS temperature
- Likely cause
- MOSFETs overheating due to high load
- What the manual says to do
- Reduce load and wait for cooling
- Manufacturer's severity
- Critical
Potisedge's documentation says this one needs your installer.
Extracted from Potisedge's published manual. Check it against the manual for your model. Open the source document
As documented for Aloe
- Meaning
- High MOS temperature
- Likely cause
- Overheating from high current or poor airflow
- What the manual says to do
- Check for overheating and ensure airflow.
- Manufacturer's severity
- Warning
Potisedge's documentation says this one needs your installer.
Extracted from Potisedge's published manual. Check it against the manual for your model. Open the source document
When to call your installer or the warranty line
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.
If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.
We don't have a warranty line on file for Potisedge yet. See the manufacturer contacts we do hold, or ask your installer.