Potisedge battery error code E12
Potisedge uses code E12 in more than one product range, and it doesn't always mean the same thing. Check which range your battery belongs to below.
WattMate is not affiliated with Potisedge. This page summarises Potisedge's own published documentation; your installer and Potisedge are the authority on your system. WattMate doesn't repair systems or make site visits.
As documented for Aloe
- Meaning
- Battery pack offline
- Likely cause
- Connection issues with the battery pack
- What the manual says to do
- Reconnect the battery pack and check status.
- Manufacturer's severity
- Critical
Potisedge's documentation says this one needs your installer.
Extracted from Potisedge's published manual. Check it against the manual for your model. Open the source document
As documented for Mint
- Meaning
- Battery pack offline
- Likely cause
- Minor fault in one or more battery packs
- What the manual says to do
- Check battery connections and status
- Manufacturer's severity
- Warning
Potisedge's documentation says this one needs your installer.
Extracted from Potisedge's published manual. Check it against the manual for your model. Open the source document
When to call your installer or the warranty line
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.
If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.
We don't have a warranty line on file for Potisedge yet. See the manufacturer contacts we do hold, or ask your installer.