Neovolt battery error code 12
Neovolt uses code 12 in more than one product range, and it doesn't always mean the same thing. Check which range your battery belongs to below.
WattMate is not affiliated with Neovolt. This page summarises Neovolt's own published documentation; your installer and Neovolt are the authority on your system. WattMate doesn't repair systems or make site visits.
As documented for Bw Bat 4 8s
- Meaning
- Total voltage fault
- Likely cause
- The total voltage of the battery pack is out of specification.
- What the manual says to do
- Restart the battery; if the problem is not resolved, call for service.
- Manufacturer's severity
- Critical
Neovolt's documentation says this one needs your installer.
Extracted from Neovolt's published manual. Check it against the manual for your model. Open the source document
As documented for Bw Bat 9 6p
- Meaning
- SN missing
- Likely cause
- Serial number not detected
- What the manual says to do
- Call for service.
- Manufacturer's severity
- Critical
Neovolt's documentation says this one needs your installer.
Extracted from Neovolt's published manual. Check it against the manual for your model. Open the source document
When to call your installer or the warranty line
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.
If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.
- Neovolt warranty phone
- +61 1300 901 706
- Neovolt warranty email
- sales@neovoltess.com
- Neovolt service network
- Open the manufacturer's service page