iStore inverter error code 2011
iStore uses code 2011 in more than one product range, and it doesn't always mean the same thing. Check which range your inverter belongs to below.
WattMate is not affiliated with iStore. This page summarises iStore's own published documentation; your installer and iStore are the authority on your system. WattMate doesn't repair systems or make site visits.
As documented for Is Hyb 1ph
- Meaning
- String reverse connection
- Likely cause
- The PV string polarity is reversed.
- What the manual says to do
- Check whether the PV string is reversely connected to the inverter. If yes, wait until the solar irradiance declines at night and the PV string current drops to below 0.5 A. Then, turn off the DC switch and correct the PV string connection.
- Manufacturer's severity
- Critical
iStore's documentation says this one needs your installer.
Extracted from iStore's published manual. Check it against the manual for your model. Open the source document
As documented for Is Hyb 3ph
- Meaning
- String reverse connection
- Likely cause
- The PV string polarity is reversed.
- What the manual says to do
- Check if the PV string is reversely connected to the inverter. Wait until solar irradiance declines at night and the PV string current drops to below 0.5 A. Then turn off the DC switch and correct the PV string connection.
- Manufacturer's severity
- Critical
Extracted from iStore's published manual. Check it against the manual for your model. Open the source document
As documented for Is Inv 3ph
- Meaning
- String reverse connection
- Likely cause
- The PV string polarity is reversed.
- What the manual says to do
- Check whether the PV string is connected to the device in reverse polarity. If yes, wait until the PV string current decreases to below 0.5 A, set DC SWITCH to OFF, and adjust the PV string polarity.
- Manufacturer's severity
- Critical
iStore's documentation says this one needs your installer.
Extracted from iStore's published manual. Check it against the manual for your model. Open the source document
When to call your installer or the warranty line
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.
If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.
- iStore warranty phone
- 1300 552 619
- iStore warranty email
- pv.info@istore.net.au
- iStore service network
- Open the manufacturer's service page