GoodWe inverter error code Fac Fail
GoodWe uses code Fac Fail in more than one product range, and it doesn't always mean the same thing. Check which range your inverter belongs to below.
WattMate is not affiliated with GoodWe. This page summarises GoodWe's own published documentation; your installer and GoodWe are the authority on your system. WattMate doesn't repair systems or make site visits.
As documented for Ht
- Meaning
- Frequency Adjustment Failure
- Likely cause
- Issues with grid frequency
- What the manual says to do
- Contact local service department for assistance.
- Manufacturer's severity
- Critical
GoodWe's documentation says this one needs your installer.
Extracted from GoodWe's published manual. Check it against the manual for your model. Open the source document
As documented for Gt
- Meaning
- Grid frequency out of range
- Likely cause
- The utility grid frequency is out of the allowed range.
- What the manual says to do
- If the problem occurs frequently, check whether the grid frequency is within the permissible range and contact the local power company if necessary.
- Manufacturer's severity
- Warning
GoodWe's documentation says this one needs your installer.
Extracted from GoodWe's published manual. Check it against the manual for your model. Open the source document
As documented for Sdt G2
- Meaning
- The utility grid frequency is out of the allowed range.
- Likely cause
- Frequency could vary; check if other devices on grid are okay.
- What the manual says to do
- Check if the grid frequency is within the allowed range.
- Manufacturer's severity
- Warning
Extracted from GoodWe's published manual. Check it against the manual for your model. Open the source document
When to call your installer or the warranty line
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.
If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.
- GoodWe warranty phone
- 0399183905
- GoodWe warranty email
- service.au@goodwe.com
- GoodWe service network
- Open the manufacturer's service page