GoodWe inverter error code 11
GoodWe uses code 11 in more than one product range, and it doesn't always mean the same thing. Check which range your inverter belongs to below.
WattMate is not affiliated with GoodWe. This page summarises GoodWe's own published documentation; your installer and GoodWe are the authority on your system. WattMate doesn't repair systems or make site visits.
As documented for Sbp G2
- Meaning
- HVRT Overvoltage
- Likely cause
- Utility grid exception. The duration of utility grid exception exceeds the set time of HVRT.
- What the manual says to do
- If the problem occurs occasionally, the inverter will recover automatically after detecting that the utility grid is normal. If the problem persists, check whether the grid frequency is within the permissible range or contact the dealer or after-sales service.
- Manufacturer's severity
- Critical
GoodWe's documentation says this one needs your installer.
Extracted from GoodWe's published manual. Check it against the manual for your model. Open the source document
As documented for Sdt G2
- Meaning
- E Fan Fail
- Likely cause
- A fault occurs on the external fan of the inverter.
- What the manual says to do
- Contact after-sales service.
- Manufacturer's severity
- Warning
GoodWe's documentation says this one needs your installer.
Extracted from GoodWe's published manual. Check it against the manual for your model. Open the source document
When to call your installer or the warranty line
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.
If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.
- GoodWe warranty phone
- 0399183905
- GoodWe warranty email
- service.au@goodwe.com
- GoodWe service network
- Open the manufacturer's service page