Deye error code Under voltage protection
Deye uses code Under voltage protection in more than one product range, and it doesn't always mean the same thing. Check which range your equipment belongs to below.
WattMate is not affiliated with Deye. This page summarises Deye's own published documentation; your installer and Deye are the authority on your system. WattMate doesn't repair systems or make site visits.
As documented for Na
- Meaning
- Battery voltage is too low
- Likely cause
- Long mains power failure or inconsistent cells
- What the manual says to do
- Contact local engineers to rectify the fault.
- Manufacturer's severity
- Critical
Deye's documentation says this one needs your installer.
Extracted from Deye's published manual. Check it against the manual for your model. Open the source document
As documented for Ai Series
- Meaning
- Battery voltage is too low
- Likely cause
- Long mains power failure, inconsistent cells
- What the manual says to do
- Contact local engineers to rectify the fault.
- Manufacturer's severity
- Critical
Deye's documentation says this one needs your installer.
Extracted from Deye's published manual. Check it against the manual for your model. Open the source document
As documented for Rw
- Meaning
- Battery voltage is below acceptable levels
- Likely cause
- The mains power failure has lasted for a long time; cells are not consistent; the capacity of some cells deteriorates too fast or the internal resistance of some cells is too high.
- What the manual says to do
- Contact local engineers to rectify the fault.
- Manufacturer's severity
- Warning
Deye's documentation says this one needs your installer.
Extracted from Deye's published manual. Check it against the manual for your model. Open the source document
As documented for Hybrid Inverter
- Meaning
- Under voltage protection indicates battery voltage is too low.
- Likely cause
- Battery voltage less than 40V; long-lasting mains failure.
- What the manual says to do
- Contact a local engineer for assistance.
- Manufacturer's severity
- Warning
Deye's documentation says this one needs your installer.
Extracted from Deye's published manual. Check it against the manual for your model. Open the source document
When to call your installer or the warranty line
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.
If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.
- Deye warranty phone
- (02) 8529 6809
- Deye warranty email
- service_au@deye.com.cn
- Deye service network
- Open the manufacturer's service page