Deye error code F13
Deye uses code F13 in more than one product range, and it doesn't always mean the same thing. Check which range your equipment belongs to below.
WattMate is not affiliated with Deye. This page summarises Deye's own published documentation; your installer and Deye are the authority on your system. WattMate doesn't repair systems or make site visits.
As documented for Grid Connected Pv Inverter
- Meaning
- Working mode changed/Grid mode changed
- Likely cause
- Lost of one phase or AC voltage detection circuit or relays not closed.
- What the manual says to do
- Check AC voltage and phase.
- Manufacturer's severity
- Warning
Extracted from Deye's published manual. Check it against the manual for your model. Open the source document
As documented for Single Phase Hybrid Inverter
- Meaning
- working mode change
- Likely cause
- 1. When the grid type and frequency changed it will report F13; 2. When the battery mode was changed to 'No battery' mode, it will report F13; 3. For some old FW versions, it will report F13 when the system work mode changed; 4. Generally, it will disappear automatically when shows F13; 5. If still same, and turn off the DC switch and AC switch and wait for one minute and then turn on the DC/AC switch; 6. Seek help from us, if cannot go back to normal state.
- What the manual says to do
- Follow the troubleshooting steps.
- Manufacturer's severity
- Warning
Extracted from Deye's published manual. Check it against the manual for your model. Open the source document
As documented for Ai W
- Meaning
- Working mode change
- Likely cause
- Changes in grid type or frequency, or changing battery mode to No battery.
- What the manual says to do
- Turn off the DC switch and AC switch, wait one minute, and then turn them back on; if the problem persists, seek help.
- Manufacturer's severity
- Information
Extracted from Deye's published manual. Check it against the manual for your model. Open the source document
As documented for N A
- Meaning
- Working mode change
- Likely cause
- Change in grid type or battery mode.
- What the manual says to do
- Allow the fault to disappear automatically; if it persists, turn off DC and AC switches for one minute and restart.
- Manufacturer's severity
- Information
Extracted from Deye's published manual. Check it against the manual for your model. Open the source document
As documented for Three Phase Hybrid Inverter
- Meaning
- Working mode change
- Likely cause
- When the grid type and frequency changed, or battery mode was changed to 'No battery'.
- What the manual says to do
- Generally, it will disappear automatically. If it persists, turn off the DC switch and AC switch for one minute, then turn them back on.
- Manufacturer's severity
- Information
Extracted from Deye's published manual. Check it against the manual for your model. Open the source document
When to call your installer or the warranty line
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.
If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.
- Deye warranty phone
- (02) 8529 6809
- Deye warranty email
- service_au@deye.com.cn
- Deye service network
- Open the manufacturer's service page