BYD battery error code 14
BYD uses code 14 in more than one product range, and it doesn't always mean the same thing. Check which range your battery belongs to below.
WattMate is not affiliated with BYD. This page summarises BYD's own published documentation; your installer and BYD are the authority on your system. WattMate doesn't repair systems or make site visits.
As documented for Battery Box
- Meaning
- System initiating failed
- Likely cause
- The system failed to initiate properly after startup.
- What the manual says to do
- Seek professional assistance for diagnosis and repair.
- Manufacturer's severity
- Critical
BYD's documentation says this one needs your installer.
Extracted from BYD's published manual. Check it against the manual for your model. Open the source document
As documented for Battery Box Hvb
- Meaning
- System initiating failed
- Likely cause
- The system was unable to start up properly
- What the manual says to do
- Contact your installer for diagnosis and possible reset.
- Manufacturer's severity
- Critical
BYD's documentation says this one needs your installer.
Extracted from BYD's published manual. Check it against the manual for your model. Open the source document
As documented for Hve
- Meaning
- System initiating failed
- Likely cause
- Failure during system startup sequence
- What the manual says to do
- Contact installer immediately to troubleshoot.
- Manufacturer's severity
- Critical
BYD's documentation says this one needs your installer.
Extracted from BYD's published manual. Check it against the manual for your model. Open the source document
As documented for Hvm
- Meaning
- System initiating failed
- Likely cause
- The battery system could not initiate properly.
- What the manual says to do
- Contact authorized service personnel for troubleshooting assistance.
- Manufacturer's severity
- Critical
BYD's documentation says this one needs your installer.
Extracted from BYD's published manual. Check it against the manual for your model. Open the source document
As documented for Hvs
- Meaning
- System initiating failed
- Likely cause
- The battery system has failed to initiate correctly
- What the manual says to do
- Contact installer immediately for troubleshooting
- Manufacturer's severity
- Critical
BYD's documentation says this one needs your installer.
Extracted from BYD's published manual. Check it against the manual for your model. Open the source document
When to call your installer or the warranty line
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.
If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.
- BYD warranty phone
- +61 2 8005 6688
- BYD warranty email
- service@alpspower.com.au
- BYD service network
- Open the manufacturer's service page