BYD battery error code 13
BYD uses code 13 in more than one product range, and it doesn't always mean the same thing. Check which range your battery belongs to below.
WattMate is not affiliated with BYD. This page summarises BYD's own published documentation; your installer and BYD are the authority on your system. WattMate doesn't repair systems or make site visits.
As documented for Battery Box
- Meaning
- Address registration failed
- Likely cause
- Failure in registering the address of the system components.
- What the manual says to do
- Contact technical support for guidance on address configuration.
- Manufacturer's severity
- Critical
BYD's documentation says this one needs your installer.
Extracted from BYD's published manual. Check it against the manual for your model. Open the source document
As documented for Hvm
- Meaning
- Address registration failed
- Likely cause
- Failed to register the address of the battery system.
- What the manual says to do
- Contact authorized service personnel for address settings.
- Manufacturer's severity
- Critical
BYD's documentation says this one needs your installer.
Extracted from BYD's published manual. Check it against the manual for your model. Open the source document
As documented for Battery Box Hvb
- Meaning
- Address registration failed
- Likely cause
- Failure during address registration process in the system
- What the manual says to do
- Check for address configuration; contact installer if unclear.
- Manufacturer's severity
- Warning
Extracted from BYD's published manual. Check it against the manual for your model. Open the source document
As documented for Hve
- Meaning
- Address registration failed
- Likely cause
- Inability to register the system address properly
- What the manual says to do
- Retry registration process and contact the installer if necessary.
- Manufacturer's severity
- Warning
BYD's documentation says this one needs your installer.
Extracted from BYD's published manual. Check it against the manual for your model. Open the source document
As documented for Hvs
- Meaning
- Address registration failed
- Likely cause
- Failure to register the battery's address in the system
- What the manual says to do
- Check system setup and address registration
- Manufacturer's severity
- Information
Extracted from BYD's published manual. Check it against the manual for your model. Open the source document
When to call your installer or the warranty line
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.
If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.
- BYD warranty phone
- +61 2 8005 6688
- BYD warranty email
- service@alpspower.com.au
- BYD service network
- Open the manufacturer's service page