Alpha ESS error code 110024
Alpha ESS uses code 110024 in more than one product range, and it doesn't always mean the same thing. Check which range your equipment belongs to below.
WattMate is not affiliated with Alpha ESS. This page summarises Alpha ESS's own published documentation; your installer and Alpha ESS are the authority on your system. WattMate doesn't repair systems or make site visits.
As documented for Smile B5 Series
- Meaning
- 10min Grid Voltage Alarm
- Likely cause
- Average grid voltage exceeds limits.
- What the manual says to do
- Check grid voltage settings; contact service for guidance.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile M5
- Meaning
- 10 Min Grid Voltage Alarm
- Likely cause
- Sliding average voltage exceeds standard.
- What the manual says to do
- Check voltage settings and adjustments.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile Series
- Meaning
- Grid Voltage Alarm
- Likely cause
- Grid voltage may exceed acceptable range.
- What the manual says to do
- Check grid voltage levels and adjust settings if needed.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile Bat
- Meaning
- 10min_Grid_Volt_Alarm
- Likely cause
- Monitor grid voltage settings to confirm valid protection.
- What the manual says to do
- Reach out for parameters confirmation if issues arise;
- Manufacturer's severity
- Information
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
When to call your installer or the warranty line
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.
If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.
- Alpha ESS warranty phone
- +61290007676
- Alpha ESS warranty email
- techsupport@alphaess.au
- Alpha ESS service network
- Open the manufacturer's service page