Alpha ESS error code 100123
Alpha ESS uses code 100123 in more than one product range, and it doesn't always mean the same thing. Check which range your equipment belongs to below.
WattMate is not affiliated with Alpha ESS. This page summarises Alpha ESS's own published documentation; your installer and Alpha ESS are the authority on your system. WattMate doesn't repair systems or make site visits.
As documented for Smile B5 Series
- Meaning
- DSP Communication Failure
- Likely cause
- Loss of communication in the module.
- What the manual says to do
- Power off for 10 mins; contact service if unresolved.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile M5
- Meaning
- DSP Communication Failure
- Likely cause
- Communication loss in components.
- What the manual says to do
- Contact customer service for support.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile Bat
- Meaning
- DSP_communication_failure
- Likely cause
- Check for successful communication reestablishment after remote upgrades.
- What the manual says to do
- Contact customer service for continuous issues.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile
- Meaning
- DSP_communication_failure
- Likely cause
- Lost communication with DCDC module.
- What the manual says to do
- Restart inverter after powering off.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Stax
- Meaning
- DSP communication failure
- Likely cause
- Could be a firmware issue; power cycle to check if restored.
- What the manual says to do
- Contact support if persistent.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
When to call your installer or the warranty line
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.
If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.
- Alpha ESS warranty phone
- +61290007676
- Alpha ESS warranty email
- techsupport@alphaess.au
- Alpha ESS service network
- Open the manufacturer's service page