Alpha ESS error code 100052
Alpha ESS uses code 100052 in more than one product range, and it doesn't always mean the same thing. Check which range your equipment belongs to below.
WattMate is not affiliated with Alpha ESS. This page summarises Alpha ESS's own published documentation; your installer and Alpha ESS are the authority on your system. WattMate doesn't repair systems or make site visits.
As documented for Smile
- Meaning
- Backup_ovp
- Likely cause
- Short-lived abnormality of the inverter.
- What the manual says to do
- If persistent, contact customer service.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile M5
- Meaning
- Backup Over Voltage
- Likely cause
- Occasional issue, inverter may recover automatically.
- What the manual says to do
- Monitor and contact if persists.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile S5
- Meaning
- Backup OVP
- Likely cause
- Generally recovers automatically, monitor closely.
- What the manual says to do
- If it continues, contact customer service.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile B5 Series
- Meaning
- Backup Over Voltage
- Likely cause
- Occasional issue; may recover automatically.
- What the manual says to do
- No action required, monitor the situation.
- Manufacturer's severity
- Information
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Stax
- Meaning
- Backup over voltage
- Likely cause
- Typically resolves itself; monitor for consistency.
- What the manual says to do
- Consult service if it becomes frequent.
- Manufacturer's severity
- Information
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile Bat
- Meaning
- Backup_ovp
- Likely cause
- Self-recovery suggests brief issues, notify for any consistent repetition.
- What the manual says to do
- Consult customer service if issues persist.
- Manufacturer's severity
- Information
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
When to call your installer or the warranty line
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.
If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.
- Alpha ESS warranty phone
- +61290007676
- Alpha ESS warranty email
- techsupport@alphaess.au
- Alpha ESS service network
- Open the manufacturer's service page