Alpha ESS error code 100038
Alpha ESS uses code 100038 in more than one product range, and it doesn't always mean the same thing. Check which range your equipment belongs to below.
WattMate is not affiliated with Alpha ESS. This page summarises Alpha ESS's own published documentation; your installer and Alpha ESS are the authority on your system. WattMate doesn't repair systems or make site visits.
As documented for Smile B5 Series
- Meaning
- Output DC Over Current
- Likely cause
- Short-term grid voltage issue or inverter fault.
- What the manual says to do
- Contact service for further assistance.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile S5
- Meaning
- Output DC over current
- Likely cause
- Overload on output
- What the manual says to do
- Reduce load or disconnect backup, then restart inverter.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile
- Meaning
- Output_DC_over_current
- Likely cause
- Short-lived abnormality of power grid.
- What the manual says to do
- Monitor the inverter. If the problem persists, contact customer service.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile M5
- Meaning
- Output DC Over Current
- Likely cause
- Short-term grid abnormality.
- What the manual says to do
- Monitor and contact support if persistent.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile S5
- Meaning
- Output DC over current
- Likely cause
- Short-term abnormality of the power grid can cause this fault.
- What the manual says to do
- Monitor; if persistent, contact customer service.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile Series
- Meaning
- Output DC Over Current
- Likely cause
- Short-term grid abnormalities, possible inverter fault if persistent.
- What the manual says to do
- Monitor output conditions; if unresolved, contact support.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Stax
- Meaning
- Output DC over current
- Likely cause
- Caused by a short-term abnormality, may recover automatically.
- What the manual says to do
- Monitor performance and contact service if recurring.
- Manufacturer's severity
- Warning
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile Bat
- Meaning
- Output_DC_over_current
- Likely cause
- Short-term power grid abnormalities may trigger this.
- What the manual says to do
- Contact customer service if the issue persists.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile M Bat
- Meaning
- Output DC over current
- Likely cause
- Short-term grid issue causing high output current.
- What the manual says to do
- If it occurs occasionally, no action required; if persistent, contact customer service.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile Bat 13 3p
- Meaning
- Output DC Over Current
- Likely cause
- Short-term power issue or load increase
- What the manual says to do
- Check if inverter generates power normally
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
When to call your installer or the warranty line
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.
If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.
- Alpha ESS warranty phone
- +61290007676
- Alpha ESS warranty email
- techsupport@alphaess.au
- Alpha ESS service network
- Open the manufacturer's service page