Alpha ESS error code 100025
Alpha ESS uses code 100025 in more than one product range, and it doesn't always mean the same thing. Check which range your equipment belongs to below.
WattMate is not affiliated with Alpha ESS. This page summarises Alpha ESS's own published documentation; your installer and Alpha ESS are the authority on your system. WattMate doesn't repair systems or make site visits.
As documented for Smile M5
- Meaning
- Battery Over Voltage
- Likely cause
- Fault during initial installation or operation.
- What the manual says to do
- The manual's steps for this code are for your installer.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile Series
- Meaning
- Battery Overvoltage
- Likely cause
- Occurs during initial installation or operational peak.
- What the manual says to do
- Check battery connections and BMS communication.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Stax
- Meaning
- Battery over voltage
- Likely cause
- Occurs during charging; check battery voltage and wiring.
- What the manual says to do
- Assess battery condition and contact service.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile Bat
- Meaning
- BAT_OVP
- Likely cause
- Battery voltage may exceed allowable range during initial installation or operation.
- What the manual says to do
- The manual's steps for this code are for your installer.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile M
- Meaning
- Battery Over Voltage (OVP)
- Likely cause
- Battery voltage exceeds acceptable limits during operation.
- What the manual says to do
- Check battery connections and BMS communication.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile S5
- Meaning
- Battery over voltage
- Likely cause
- High battery voltage during charging
- What the manual says to do
- Check battery voltage; adjust configuration if necessary.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile Bat 13 3p
- Meaning
- Battery Over Voltage
- Likely cause
- Battery voltage exceeding acceptable limit
- What the manual says to do
- Check battery voltage and BMS communication
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile
- Meaning
- BAT_OVP
- Likely cause
- Battery voltage outside allowable range during installation or operation.
- What the manual says to do
- The manual's steps for this code are for your installer.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile B5 Series
- Meaning
- Battery OVP
- Likely cause
- Excessive voltage in battery system
- What the manual says to do
- The manual's steps for this code are for your installer.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile S5
- Meaning
- Battery OVP
- Likely cause
- May indicate over-voltage during charging; check wiring and BMS communication.
- What the manual says to do
- The manual's steps for this code are for your installer.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile M Bat
- Meaning
- BAT OVP
- Likely cause
- Battery voltage is over the allowable range.
- What the manual says to do
- The manual's steps for this code are for your installer.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
When to call your installer or the warranty line
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.
If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.
- Alpha ESS warranty phone
- +61290007676
- Alpha ESS warranty email
- techsupport@alphaess.au
- Alpha ESS service network
- Open the manufacturer's service page