Alpha ESS error code 100012
Alpha ESS uses code 100012 in more than one product range, and it doesn't always mean the same thing. Check which range your equipment belongs to below.
WattMate is not affiliated with Alpha ESS. This page summarises Alpha ESS's own published documentation; your installer and Alpha ESS are the authority on your system. WattMate doesn't repair systems or make site visits.
As documented for Smile
- Meaning
- PV_Reverse
- Likely cause
- Incorrect PV string cable connections.
- What the manual says to do
- Reconnect the cables correctly.
- Manufacturer's severity
- Warning
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile G3
- Meaning
- PV reverse connection
- Likely cause
- Check if PV connections are reversed.
- What the manual says to do
- Inspect PV connections.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile M5
- Meaning
- PV Reverse Connection
- Likely cause
- Incorrectly connected PV cables.
- What the manual says to do
- Reconnect cables correctly.
- Manufacturer's severity
- Warning
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile S5
- Meaning
- PV Reverse
- Likely cause
- PV string connections may be reversed.
- What the manual says to do
- Check the connections of PV strings.
- Manufacturer's severity
- Warning
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile Series
- Meaning
- PV Reverse
- Likely cause
- Reversed connections on the PV strings.
- What the manual says to do
- Reconnect wires correctly.
- Manufacturer's severity
- Warning
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile M
- Meaning
- PV Reverse Connection
- Likely cause
- Incorrect connection of PV strings.
- What the manual says to do
- Reconnect PV cables correctly.
- Manufacturer's severity
- Warning
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile M Bat
- Meaning
- PV Reverse
- Likely cause
- Cables of PV strings are incorrectly connected.
- What the manual says to do
- Check the connections of the PV strings and reconnect if necessary.
- Manufacturer's severity
- Warning
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile Bat 13 3p
- Meaning
- PV Reverse
- Likely cause
- Incorrect PV string connection
- What the manual says to do
- Check and correct PV cable connections
- Manufacturer's severity
- Warning
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile B5 Series
- Meaning
- PV Reverse
- Likely cause
- Incorrect connection of PV strings
- What the manual says to do
- Reconnect PV strings correctly.
- Manufacturer's severity
- Information
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Stax
- Meaning
- PV Reverse
- Likely cause
- Check whether the cables of PV strings are correctly connected.
- What the manual says to do
- Reconnect cables if found reversed.
- Manufacturer's severity
- Information
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile Bat
- Meaning
- PV_Reverse
- Likely cause
- Cables of PV strings might be reversed.
- What the manual says to do
- Reconnect the cables correctly.
- Manufacturer's severity
- Information
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile S5
- Meaning
- PV reverse connection
- Likely cause
- Incorrect wiring of PV cables
- What the manual says to do
- The manual's steps for this code are for your installer.
- Manufacturer's severity
- Information
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
When to call your installer or the warranty line
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.
If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.
- Alpha ESS warranty phone
- +61290007676
- Alpha ESS warranty email
- techsupport@alphaess.au
- Alpha ESS service network
- Open the manufacturer's service page