Alpha ESS error code 100010
Alpha ESS uses code 100010 in more than one product range, and it doesn't always mean the same thing. Check which range your equipment belongs to below.
WattMate is not affiliated with Alpha ESS. This page summarises Alpha ESS's own published documentation; your installer and Alpha ESS are the authority on your system. WattMate doesn't repair systems or make site visits.
As documented for Smile G3
- Meaning
- Grid relay fault
- Likely cause
- Check installation and grid connections.
- What the manual says to do
- Inspect grid and installation; contact installer if unresolved.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile
- Meaning
- Grid_relay_fault
- Likely cause
- Short-term power grid abnormalities.
- What the manual says to do
- If it occurs frequently, refer to guidance for grid voltage alarm troubleshooting.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile B5 Series
- Meaning
- Grid relay fault
- Likely cause
- Short-term grid instability
- What the manual says to do
- No action required if resolves automatically; contact customer service for frequent occurrences.
- Manufacturer's severity
- Warning
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile M5
- Meaning
- Grid Relay Fault
- Likely cause
- Short-term grid abnormality.
- What the manual says to do
- No action needed if occasional; monitor and check if frequent.
- Manufacturer's severity
- Warning
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile S5
- Meaning
- Grid relay fault
- Likely cause
- Typically caused by short-term grid issues.
- What the manual says to do
- Monitor; if frequent, follow guidance for grid voltage issues.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Stax
- Meaning
- Grid relay fault
- Likely cause
- If it occurs occasionally, it's caused by a short-term abnormality of the power grid, the inverter can automatically recover.
- What the manual says to do
- Consult with service for frequent issues.
- Manufacturer's severity
- Warning
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile Bat
- Meaning
- Grid_relay_fault
- Likely cause
- Short-term grid anomalies may cause this. If frequent, check grid voltage high alarm guidance.
- What the manual says to do
- Contact customer service if the issue continues.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile M
- Meaning
- Grid Relay Fault
- Likely cause
- Short-term grid issue; inverter can typically recover automatically.
- What the manual says to do
- If it occurs frequently, refer to grid voltage high alarm guidance.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile M Bat
- Meaning
- Grid relay fault
- Likely cause
- An intermittent issue with the power grid.
- What the manual says to do
- If it occurs occasionally, no action is required. If frequent, check grid voltage high alarm guidance.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile S5
- Meaning
- Grid relay fault
- Likely cause
- Transient grid instability
- What the manual says to do
- Monitor grid condition; if persistent, consult support.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile Bat 13 3p
- Meaning
- Grid Relay Fault
- Likely cause
- Short-term power grid issues
- What the manual says to do
- No action if occasional; if frequent, check grid high alarm guidance
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
When to call your installer or the warranty line
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.
If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.
- Alpha ESS warranty phone
- +61290007676
- Alpha ESS warranty email
- techsupport@alphaess.au
- Alpha ESS service network
- Open the manufacturer's service page