Alpha ESS error code 100008
Alpha ESS uses code 100008 in more than one product range, and it doesn't always mean the same thing. Check which range your equipment belongs to below.
WattMate is not affiliated with Alpha ESS. This page summarises Alpha ESS's own published documentation; your installer and Alpha ESS are the authority on your system. WattMate doesn't repair systems or make site visits.
As documented for Smile B5 Series
- Meaning
- GFCI fault
- Likely cause
- Possible insulation fault or ground fault
- What the manual says to do
- Check insulation and ground connections; contact customer service if issues persist.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile M5
- Meaning
- GFCI Fault
- Likely cause
- Insulation fault detected or inverter failure.
- What the manual says to do
- Refer to abnormal insulation guidance.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile S5
- Meaning
- GFCI fault
- Likely cause
- May indicate problems with insulation resistance; monitor closely.
- What the manual says to do
- Contact customer service for troubleshooting if it persists.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile Series
- Meaning
- GFCI Fault
- Likely cause
- Could indicate issues with insulation or other faults.
- What the manual says to do
- Check insulation resistance and ensure all connections are secure.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Stax
- Meaning
- GFCI fault
- Likely cause
- Occurs frequently accompanied by other alarms, indicating potential inverter failure.
- What the manual says to do
- Contact customer service for assistance.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile G3 Bat
- Meaning
- GFCI Fault
- Likely cause
- Ground Fault Circuit Interrupter failure.
- What the manual says to do
- Reset the inverter and check grounding connections; contact installer if unresolved.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile S5
- Meaning
- GFCI fault
- Likely cause
- Ground fault detection failure
- What the manual says to do
- The manual's steps for this code are for your installer.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile Bat 13 3p
- Meaning
- Ground Fault Circuit Interrupter Fault
- Likely cause
- Potential insulation fault causing ground fault
- What the manual says to do
- Follow insulation fault guidance for checking
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile
- Meaning
- GFCI_fault
- Likely cause
- Frequent occurrences may indicate inverter fault.
- What the manual says to do
- Check insulation resistance. If it persists, contact customer service.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile Bat
- Meaning
- GFCI_fault
- Likely cause
- If accompanied by an insulation resistance alarm, follow the insulation alarm's instructions. Can be a fault if the inverter struggles to connect to the grid.
- What the manual says to do
- Check installation; if issue persists, contact customer service for further assistance.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile M
- Meaning
- GFCI Fault
- Likely cause
- Occurs frequently; may be linked to insulation issues or system faults.
- What the manual says to do
- Check insulation; contact customer service if the issue persists.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile M Bat
- Meaning
- GFCI fault
- Likely cause
- Ground Fault Circuit Interrupt failure due to potential insulation faults.
- What the manual says to do
- Check insulation conditions; if frequently paired with other alarms, contact customer service.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
When to call your installer or the warranty line
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.
If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.
- Alpha ESS warranty phone
- +61290007676
- Alpha ESS warranty email
- techsupport@alphaess.au
- Alpha ESS service network
- Open the manufacturer's service page