Alpha ESS error code 100007
Alpha ESS uses code 100007 in more than one product range, and it doesn't always mean the same thing. Check which range your equipment belongs to below.
WattMate is not affiliated with Alpha ESS. This page summarises Alpha ESS's own published documentation; your installer and Alpha ESS are the authority on your system. WattMate doesn't repair systems or make site visits.
As documented for Smile B5 Series
- Meaning
- Insulation fault
- Likely cause
- Moisture or wet installation conditions affecting solar panels
- What the manual says to do
- Improve installation environment or disconnect connections for troubleshooting; contact customer service if issues persist.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile M5
- Meaning
- Insulation Fault
- Likely cause
- Wet installation environment or rainy weather.
- What the manual says to do
- Check environment and improve if needed; inspect each solar string.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile S5
- Meaning
- Insulation fault
- Likely cause
- Check installation environment; may require improved conditions.
- What the manual says to do
- Inspect and possibly disconnect solar panel strings to locate problems.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile Series
- Meaning
- Insulation Fault
- Likely cause
- Moisture may be present in installation environment causing the fault.
- What the manual says to do
- Check the installation environment and improve if necessary; consider contacting support if frequent.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Stax
- Meaning
- Insulation fault
- Likely cause
- Confirm whether the installation environment of the solar panels and their cables is wet and the alarm occurs frequently; it can be temporarily reset.
- What the manual says to do
- Check installation conditions and contact service if necessary.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile Bat
- Meaning
- Insulation_fault
- Likely cause
- Check for wet installation environment, as frequent alarms might occur due to rain. Check all solar panel strings if the alarm persists.
- What the manual says to do
- Improve the installation environment if necessary and inspect installation for proper conditions; contact customer service for persistent issues.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile S5
- Meaning
- Insulation fault
- Likely cause
- Moisture in the installation environment
- What the manual says to do
- Inspect the installation environment; improve if needed; check panels and cables for humidity.
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile Bat 13 3p
- Meaning
- Insulation Fault
- Likely cause
- Moisture or physical damage to solar panels or cables
- What the manual says to do
- Improve installation environment; check for humidity; if frequent, disconnect solar strings to diagnose
- Manufacturer's severity
- Critical
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile
- Meaning
- Insulation_fault
- Likely cause
- Wet installation environment or rainy weather causing alarms.
- What the manual says to do
- Check the solar panels and cables. If the issue persists, inspect the strings for any abnormality or contact customer service.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile G3 Bat
- Meaning
- Insulation Fault
- Likely cause
- Poor insulation detected in the system.
- What the manual says to do
- Inspect and possibly replace cables; contact installer if unsure.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile M
- Meaning
- Insulation Fault
- Likely cause
- Wet installation environment or rainy weather may trigger alarms.
- What the manual says to do
- Improve installation environment; check insulation resistance.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
As documented for Smile M Bat
- Meaning
- Insulation fault
- Likely cause
- Possible wet installation environment or rainy weather causing alarms.
- What the manual says to do
- Confirm the installation environment and improve if necessary; check individual solar panel strings if alarm occurs frequently.
- Manufacturer's severity
- Warning
Alpha ESS's documentation says this one needs your installer.
Extracted from Alpha ESS's published manual. Check it against the manual for your model. Open the source document
When to call your installer or the warranty line
Your installer is your first warranty contact. If they've gone, the manufacturer's warranty line still covers the hardware. Don't open the inverter or battery case yourself: work inside it is for a licensed electrician.
If you see smoke, scorch marks or smell burning, switch the system off at the AC and PV isolators and call your installer. If anyone is in danger, call 000.
- Alpha ESS warranty phone
- +61290007676
- Alpha ESS warranty email
- techsupport@alphaess.au
- Alpha ESS service network
- Open the manufacturer's service page